** from customer service on a three way call, someone answered the phone and place me on hold without saying anything or greeting me. I returned the call back to the store with Ms. ** to speak to a manager and she hanged up the phone on myself and Ms. I then ask Ms.** or her name and she replied once again (I’m closing in nine minutes and I don’t have time for this I’m not giving you my name. She continued in which the customer service representative had to interrupt her multiple times and ask her to stop talking to the customer in that tone and lower her voice, she continued being very aggressive to myself and Ms. ** to lower her voice and stop being so hostile on the phone with me I’m going to get my Credit card so the refund could be returned back to it. When she did return to the phone I ask to speak to a supervisor and she told me that she will be the one to help me.Īfter I explain the situation to her about the way I purchased the item, and original form of payment would not be able to be returned back to the card due to me using Klarna, She replied with a very loud and aggressive tone (I can’t return the refund to Klarna and the Store is closing in nine minutes I don’t have time for this). **on hold listening to her entire background. ** answered the phone and was extremely unprofessional giggling and talking to her other coworkers while she had myself and Ms. I then called the store and one of the customer Service representative in the store, Ms. So due to that incident I requested that she stays on the phone with me while I recall the store so they could rectify this issue. I only hope other buyers will find our reviews prior to going through what we have. I thought that they were a reputable store and am so shocked that they don't care about their reputation and their customers! I'll research all online sites from here on out, not just the ones I don't know.
BED BATH AND BEYOND CREDIT CARD FULL SIZE
Thank God I didn't buy the smaller one there also!!! I bought a full size different daybed at Home Depot and it arrived quickly and had a hole in the box but the bed itself is in perfect condition because it was packaged properly. I wrote a review on my purchase and it wasn't posted on BBB. I didn't even tell you all of the damage as the craftsmanship is terrible. It would be less expensive for them to replace the few parts I asked for than for us to return the entire bed and a loss for them in its current condition. We love it and just want some of the replacements and would be happy. So, our two choices are to drive 4 hours to the closest large city and return it to the store and hope we'll get all of our money back (on inspection and their discretion), or keep it as is and go buy the hardware to try to put it together damaged. I read other reviews where they didn't get their money or product after returning. I refuse to mail it back to them and hope I get replacements. I emailed that customer service email she sent me separately and I got an email back saying that it wasn't a moderated email. She said, "The original person (Ann) will get back to you via email." More emailing to the black hole that is customer service there, with no response. I'll give you 10% back but I'll be gone tomorrow" and then gone. She said I was sweet, "I'm sorry for your trouble. I then discovered the other side of the bed has a huge dent in it. I told her that I'd live with the one side panel with holes, badly cut wood holes, ripped material etc if the backrest and hardware package was replaced. I called and was told that they received my emails and to continue emailing. It's been almost three weeks and no one has ever responded, It's just me emailing myself, looking like an idiot. I called and was told to email pictures so I did.
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